Service terms
Clear terms, no small print games.
Last updated: October 2026
The service
Ashman Automotive provides independent, buyer-funded vehicle advice, sourcing and negotiation. We act for you, the buyer, and never for a dealership or seller. We hold no stock, own no vehicles and take no commission from any dealer.
Deal Check (£99)
The Deal Check is a desk-based assessment of one vehicle covering the advert, specification, public MOT history, comparable advertised vehicles and the asking price, delivered as written findings with a 20-minute consultation call. It is not a mechanical inspection, paid provenance check or guarantee of the vehicle's condition. The assessment is delivered within 24 hours of receiving all required vehicle details.
Private Vehicle Acquisition
Full sourcing or negotiation begins only once the engagement agreement is signed and the engagement fee of £249 is paid. A completion fee of £1,000 is payable when you commit to buying a vehicle we have introduced or negotiated. If you purchased a Deal Check within the previous seven days, £99 is credited against the engagement fee, so £150 is payable to appoint us. Inspection, transport, travel and third-party costs are additional and agreed with you in advance.
Vehicle purchase funds
Ashman Automotive does not hold vehicle purchase funds. You always pay the supplying dealer or seller directly for the vehicle itself.
Finance
Ashman Automotive does not currently arrange or advise upon vehicle finance. Any finance decision is yours, made with an authorised provider.
Cancellation and refunds
Under the Consumer Contracts Regulations you have 14 days to cancel a service bought at a distance for a full refund. If you ask us to begin work within those 14 days and the Deal Check assessment has been delivered in full, the £99 is earned and no refund is due; if we have begun but not finished, a proportionate amount may be retained. For Private Vehicle Acquisition, the engagement fee covers work that begins immediately on appointment and is non-refundable once sourcing or negotiation has started; the completion fee is only ever payable on a completed purchase. Nothing in these terms affects your statutory rights.
Complaints
If anything falls short, tell us first: email enquiries@ashmanautomotive.co.uk with the subject "Complaint" and we will acknowledge it within two working days and respond in full within fourteen. If we cannot resolve matters together, you may have rights through alternative dispute resolution or the courts of England and Wales.
Liability
Our assessments are professional opinions based on the information available at the time. We are not liable for defects that a desk-based review cannot reveal, nor for the acts of dealers, sellers or third-party inspectors. Our total liability is limited to the fees you have paid us, except where the law does not allow liability to be limited.
Business identity
Ashman Automotive operates in the United Kingdom. Contact: enquiries@ashmanautomotive.co.uk.